Refund and Returns Policy of Allureciteino

Effective Date: August 16, 2025

At Allureciteino, your satisfaction is our top priority. We strive to provide high-quality automotive accessories, performance parts, and maintenance services that meet your expectations. However, if you are not fully satisfied with your purchase, this Refund and Returns Policy outlines your rights and options to ensure a smooth and transparent process.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the product must meet the following conditions:

  • Item must be unused, uninstalled, and in its original condition
  • Packaging must remain intact with all labels, manuals, and accessories included
  • Proof of purchase (receipt or order confirmation) must be provided

2. Non-Returnable Items

For safety and quality reasons, the following products are not eligible for return:

  • Customized or special-order items
  • Installed automotive parts or accessories
  • Gift cards or promotional items
  • Clearance or final-sale products

3. Return Process

If you wish to initiate a return, please follow these steps:

  1. Contact our customer service team at info@storyzeno.com or call us at 231-315-5552
  2. Provide your order number, product details, and reason for return
  3. Wait for approval and return instructions from our team
  4. Ship the item back to the address provided, using a trackable shipping method

Please note: Customers are responsible for return shipping costs unless the item was defective, damaged, or shipped incorrectly by Allureciteino.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited back to your original method of payment. Shipping charges are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, model, or product, please contact us. Exchanges are subject to product availability and must meet the same eligibility requirements as returns.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please report the issue to us within 7 days of delivery. We will cover all return shipping costs and provide a replacement or a full refund at no additional charge.

7. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been shipped. Once the order has been processed or shipped, standard return and refund policies apply.

8. Contact Information

For assistance with returns, refunds, or exchanges, please contact us:

By shopping with Allureciteino, you can trust that our refund and returns process is designed to provide fairness, transparency, and complete customer satisfaction. We are committed to ensuring you have confidence in every purchase made with us.